Our dedicated team is always at your service…

Working together. From helping you find the best materials, to getting the box to your door, our customer service professionals work by your side to provide the best collection development and ordering experience possible.


TitleTales Support Specialists

Geralynn Wood

Manager Library Services

(800) 888-4478, voicemail 3216
gwood@bwibooks.com

I started as a Library Services Consultant over 11 years ago, and was promoted to Supervisor then Manager of the Library Services Department. The TitleTales Specialists are part of the Library Services Department, which serves our BWI customers.

Christina Bahnsen

TitleTales Specialist

(800) 888-4478, voicemail 6443
christina.bahnsen@bwibooks.com

I joined customer service at Follett Library Resources and became a New School/Large Orders Coordinator before library services. I recently transitioned to BWI where I specialize in our website, TitleTales.

Mark Greenwald

TitleTales Specialist

(800) 888-4478, voicemail 6453
mark.greenwald@bwibooks.com

I began my career in customer service and then sales for a family-owned office equipment company. I continued to work in sales for over 15 years. I started with BWI in March 2008 as a TitleTales Specialist.

Collection Development

It’s like having your own personal assistant — with an MLS degree

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eNewsletterBWI’s eNewsletter offers library trends and selection information once a month, and our TitleTalk newsletter arrives in the mail quarterly with insights and recommendations from our professional librarians.

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